Shipping policy

1. Delivery Timeline

- Order Preparation: 1 to 2 business days (to guarantee the freshness of our coffees and teas).

- Shipping Time: 3 to 5 business days for mainland France via the selected carrier.

2. Damaged or Missing Packages

- Damaged package: If your package arrives damaged, you must refuse the delivery or state specific written reservations on the carrier's delivery slip. You must then contact us within 48 hours with photos at contact@coffeedoo.fr. Without these elements, no formal claim can be opened with the carrier (La Poste).

- Package marked "Delivered" but not received: Please check with your neighbors or your local post office before submitting a claim.

3. Address Errors

It is your responsibility to verify the accuracy of your shipping address before confirming your order. Any re-shipping costs for a package returned due to an incomplete or incorrect address (missing door code, wrong street name, etc.) will be entirely at the customer's expense.